faq.nettalk.comOnline Support - netTALK

Toggle navigation HOME PHONE BUSINESS WIRELESS SHOP DUO Log In Search for:Online Support It is easy and quick to learn more about our services and products. Are you looking for help with your netTALK device or service? We have a variety of resources to assist you with your needs. Setup Learn how easy to setup your netTALK DUO F.A.Q.s Find solutions from our frequently asked questions for quick help Troubleshooting Use troubleshooting section to for your netTALK DUO Help Videos Watch short videos for more easy solution for your DUO Downloads Get lastest software and updates for your DUO Track Order Locate your DUO order after 24 hours order is placed Speed Test Find out if you are a good candidate for netTALK DUO Log In Manage your personal info with our online account manager Activation / Setup Instructions Find the quick start guide for your DUO device DUO WiFi Download PDF Setup Guide WiFi Protected Setup Windows Users Mac Users Android Users Ad-Hoc WiFi Setup (Advanced Users) Online Setup Guide WiFi Protected Setup Windows Users Mac Users Android Users Ad-Hoc WiFi Setup (Advanced Users) Setup Help Video DUO Download PDF Setup Guide Online Setup Guide Use with Router Use with Computer Setup Help Video Connect to Router Connect to Computer DUO II Download PDF Setup Guide Online Setup Guide Use with Router Use with Computer Setup Help Video Connect to Router Connect to Computer Frequently Asked Questions (F.A.Q.s) Ask a Question Choose a device or service netTALK DUO WiFi netTALK DUO / DUO II Number Porting netTALK CONNECT Search ResetEnter keywords to search for your question. For example, "phone number", "computer", "911 calls". Troubleshooting Learn about how to resolve most common problems easily DUO�s LED light is blinking red This indicator is common when the main router is not communicating back to the netTALK DUO with an IP Address. Check the Ethernet cable to see if it is properly connected between the netTALK DUO and the router. At certain times the main Ethernet cable may go bad. You may consider changing out the Ethernet at any point during troubleshooting Make sure the router is powered on and is ready to go. If you are unsure if the router is turned on, check to see if it has flashing LED lights. You may also want to check your modem to see if there are any blinking LED lights on there as well. If at any time, you see yourself having difficulty with the troubleshooting tips, contact technical support for further confirmation DUO�s LED light is blinking Green then solid red This is a common indicator that the netTALK DUO has been stopped from registering by a firewall. To find out what setting changes can help with this issue, click here . If the steps listed on that website don�t help, give technical support a call for further verification your issue Can�t make phone calls to 1800 numbers To dial out to 1800 numbers, you need to dial with the 1800 plus the rest of the number. please verify that you are indeed dialing with the 1800 before the number Check to see if the issue is happening to only one 1800 number or all 1800 numbers If you are unsuccessful with the tips above, refer to technical support for more information Show More Results I call out but I just hear a busy signals Dialing out with the netTALK device requires you to dial with the area code, even on locally made calls. Make sure you�re dialing the area code when calling out You won�t be able to make a phone call if you don�t have a dial tone. Verify that the main LED light is solid green Make sure you are able to place a phone call to other numbers. If the above hasn�t proved helpful to your case or you are having problems dialing this one number, please get a hold of Technical Support for better reassurance to your case I call out but I just hear dead silence Dialing out with the netTALK device requires you to dial with the area code, even on locally made calls. Make sure you�re dialing the area code when calling out You won�t be able to make a phone call if you don�t have a dial tone. Verify that the main LED light is solid green Make sure you are able to place a phone call to other numbers. If the above hasn�t proved helpful to your case or you are having problems dialing this one number, please get a hold of Technical Support for better reassurance to your case Don�t have a dial tone A must phone must be directly connected to the netTALK device for it to obtain a dial tone. Check the connection between the phone and the netTALK DUO to ensure proper connectivity If the main LED light of the netTALK DUO is not solid green, you will not have a dial tone. Please ensure that the unit is connected to a router or USB connection and that you have received the one confirmation ring. If not, please contact Technical support for more suggestions DUO has no lights on the device but the device is powered on The power source you are using is probably not powering up the netTALK DUO. try to use a different outlet or power source If after trying a different power source you still don�t get any lights, you should change out the type of USB and AC adapter you have and try a different one to see if the cables are the problem Make a call, it rings twice and it goes silent This is usually seen when a firewall is blocking the flow of traffic in a network. For more information regarding what security changes to make, visit http://faq.nettalk.com/ If the steps listed on that website don�t help, give technical support a call for further verification your issue Can�t register my E911 Let�s take the following address an example: 1600 N Pennsylvania Ave NW Washington DC 20500. Here is how it�s broken down House Number: 1600 Street Prefix: N Street Name/Num: Pennsylvania Street Type: Avenue Street Suffix: NW City: Washington State/Province: DC Zip Code: 20500 If you are entering the address properly and you are being given an error code, report that error code to technical support for verification LED on the DUO is solid orange An orange LED light will appear when there is no internet connection. Check your internet connection for any service interruptions You will also receive the orange LED light if you only have power to the unit. Make sure you have the Ethernet connection fastened on the DUO and on the router�s ETH port If nothing helps, contact Technical Support for further assistance on this matter. More than likely a firmware update will help your cause Tried to change my routers settings, but it still doesn�t help with my situation. Make sure the router you are logging into is the router that has the nettalk device connected to it Ensure you have an internet connection Make sure the DUO is connected via an Ethernet connection to the router If there are other settings you wish to try or unaware on how to make these changes, Technical Support can make these changes for you. Purchased the nettalk Call plan and I cannot call a specific number Visit your customer account manager and select from the left hand side the menu option �Call Simulator�. In that option, enter the number you are trying dial and see if you get any error messages. If you receive an error, contact Technical Support for further details Need to have a firmware upgrade done on my DUO To receive a firmware update on your unit, unplug it from the power and plug it back in after 10 seconds. If the main LED light flashes in this pattern (red/green/red/green), then your unit is receiving an update. If the unit does not take the firmware and you wish to obtain it, please contact technical support for a firmware update Using the USB setup for the DUO but it�s not working over the computer Check to see if you have the latest drivers installed on their computer Going over the computer requires only the USB cable. Check to see that you only have the USB cable, plus a phone, connected Call forwarding is not working When you add a number to the call forwarding list, they must have a priority greater than 1 If you want to have the...